Terms of service

Welcome to Nepzee. These Terms of Service govern your use of the Nepzee website, nepzee.com, and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Nepzee

Nepzee operates an online store through which we offer products for purchase by customers.

Throughout these Terms, the words “Nepzee,” “we,” “us,” and “our” refer to Nepzee, while “you” and “your” refer to the customer or website user.

2. Use of Our Website

By using Nepzee.com, you agree that you will:

  • Use the website only for lawful purposes.
  • Provide accurate and complete information when placing an order.
  • Not attempt to interfere with or damage the website.
  • Not use the website for fraudulent, abusive, or unauthorized activities.
  • Not copy, reproduce, distribute, or misuse our website content without permission.

We reserve the right to restrict or terminate access to the website if we reasonably believe that a user has violated these Terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on Nepzee.com are accurate.

However, minor differences in product color, appearance, size, or packaging may occur due to screen settings, lighting, manufacturing variations, or changes made by suppliers.

We reserve the right to correct errors, update product information, or discontinue products at any time.

4. Prices and Payments

All product prices displayed on Nepzee.com are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time you place your order.

We accept the payment methods made available during checkout. You agree to provide valid and accurate payment and billing information.

If a payment cannot be successfully processed, we may cancel or hold the order until the payment issue is resolved.

5. Orders and Order Acceptance

Placing an order on Nepzee.com does not automatically guarantee that the order will be accepted.

We reserve the right to cancel or refuse an order in situations including:

  • Product unavailability.
  • Incorrect product or pricing information.
  • Suspected fraudulent or unauthorized transactions.
  • Incorrect shipping or customer information.
  • Technical or system errors.
  • Other circumstances requiring cancellation.

If we cancel an order after payment has been received, the applicable amount will be refunded according to our Return & Refund Policy.

6. Shipping and Delivery

Orders are shipped according to the shipping information provided on our website.

Delivery times are estimates and may vary because of courier delays, weather, holidays, remote locations, incorrect addresses, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information when placing an order.

For complete information, please review our Shipping Policy.

7. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to our Return & Refund Policy.

Customers should review that policy before placing an order.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within the applicable period stated in our Return & Refund Policy.

8. Cancellations

Order cancellation requests should be submitted as soon as possible.

If an order has already been processed or shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

9. Intellectual Property

All content available on Nepzee.com, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Text
  • Website design
  • Product descriptions
  • Videos
  • Other visual or written materials

may be owned by or licensed to Nepzee and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, publish, distribute, or commercially use our content without prior written permission.

10. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

Nepzee is not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those third parties.

11. User Information

When placing an order or using certain features of our website, you may be required to provide information such as your name, phone number, email address, billing information, and shipping address.

You agree that the information you provide is accurate and up to date.

The handling of personal information is governed by our Privacy Policy.

12. Prohibited Activities

You may not use Nepzee.com to:

  • Engage in fraudulent activities.
  • Violate any applicable law or regulation.
  • Attempt unauthorized access to our website or systems.
  • Introduce viruses, malware, or other harmful code.
  • Collect or misuse another person's personal information.
  • Copy or exploit our website or content without authorization.
  • Interfere with the normal operation of our website.

13. Disclaimer

Nepzee provides the website and its content on an “as available” basis.

We make reasonable efforts to maintain accurate information, but we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Nepzee will not be responsible for losses resulting from circumstances beyond our reasonable control, including certain courier delays, technical failures, service interruptions, or third-party service failures.

Nothing in these Terms limits any liability or customer right that cannot legally be limited under applicable law.

15. Changes to These Terms

Nepzee may update or modify these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of Nepzee.com after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service shall be governed by the applicable laws of India, subject to any mandatory consumer protection rights or other applicable laws.

Any disputes will be handled in accordance with applicable law and the appropriate jurisdiction.

17. Contact Us

If you have questions about these Terms of Service, our products, orders, or policies, please contact us through the Contact Us page on Nepzee.com.