Refund policy

Refund & Return Policy

At https://nepzee.com/ customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund according to the policy below.

1. Return Eligibility

To be eligible for a return or refund, the product must meet the following conditions:

  • The product must be unused and in the same condition as received.
  • The product must not be damaged, broken, or altered by the customer.
  • The product must be returned in its original packaging.
  • The return request must be made within [5-7] days of receiving the order.

If the product is returned in a damaged or used condition, we may not be able to approve the refund.

2. Damaged or Wrong Product

If you receive a damaged, defective, or wrong product, please contact us within 24–48 hours of delivery with clear photos or videos of the product and packaging.
We will review the issue and arrange a replacement or refund if the claim is valid.

3. Refund Process

Once we receive and inspect the returned product:

  • If the product meets the return conditions, your refund will be approved.
  • The refund will be processed within 5–7 business days through the original payment method or as store credit.

4. Non-Refundable Situations

Refunds may not be provided in the following cases:

  • Product returned damaged or used by the customer
  • Product returned without original packaging
  • Return request made after the allowed return period

5. Return Shipping

In some cases, customers may be responsible for return shipping charges unless the product received is damaged or incorrect.

6. Contact Us

If you would like to request a return or refund, please contact us:

  • Name: Aas Mohammad

    Email: [contact@nepzee.com]
    Phone: [+91 8979175572]

Address, Naya Niyazupura  Mazra Shahbuddinpur, Muzaffarnagar PinCode 251002 UP

Our support team will guide you through the return process.