Refund policy
At Nepzee, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
1. Eligibility for Returns
You may request a return if:
You received a damaged product.
You received a defective product.
You received a different product from the one you ordered.
Your order is incomplete or missing an item.
The product does not match the description provided on our website.
Return requests should be submitted within 7 days of delivery.
2. Products That Cannot Be Returned
Products may not be eligible for return if:
The return request is made after 7 days of delivery.
The product has been used, washed, altered, or damaged after delivery.
The product is returned without its original packaging, accessories, or tags, where applicable.
The product has been damaged due to improper use or handling by the customer.
3. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A short description of the issue
Our team will review the request and provide the appropriate solution.
4. Wrong Product Received
If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.
After verification, we may arrange a replacement or provide a refund, depending on product availability and the circumstances of the order.
5. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the amount will be processed to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
6. Return Shipping
If the return is due to a damaged, defective, incorrect, or incomplete product caused by us, Nepzee will cover the applicable return shipping cost.
For other return requests, return shipping charges may be borne by the customer, subject to the applicable return conditions.
7. Order Cancellation
You may request cancellation of your order before it has been shipped.
Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return process after delivery.
8. Exchange
If you receive a damaged, defective, or incorrect product, we may offer a replacement subject to product availability.
If the replacement product is unavailable, a refund may be provided according to this policy.
9. How to Request a Return or Refund
To request a return or refund, please contact us with:
Order Number:
Name:
Reason for Return:
Photos/Videos of the Product:
Please contact our customer support through the contact details provided on the Contact Us page of our website.
10. Inspection and Approval
All return requests are subject to verification and inspection.
Nepzee reserves the right to reject a return request if the product does not meet the eligibility conditions described in this policy.
11. Policy Updates
Nepzee may update or modify this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.